Privacy Policy

1. Introduction

NeutralQuayStation ("we," "our," or "us") is dedicated to upholding your privacy. This Privacy Policy outlines our approach to collecting, using, disclosing, and protecting your data when you interact with our website neutralquaystation.sbs or utilize our yacht charter services.

Your decision to use our services signifies your agreement to the data handling practices detailed in this policy. This policy adheres to privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal information you willingly supply to us includes:

• Yacht charter reservations
• Communications through our website or by phone
• Newsletter subscriptions
• Completion of website forms
• Engagement in surveys or promotional activities

The following details might be collected:

• Full name and contact details including email, phone number, and address
• Payment details (using secure third-party services)
• Preferences and specifications for yacht charters
• Secondary contact details
• Provided dietary needs or health information

2.2 Information Collected Automatically

Certain data concerning your device and browsing activity is automatically logged when you visit our site:

• IP addresses and location data
• Types and versions of web browsers
• Page visitation details and duration of time spent on our site
• Referral sources
• Device characteristics (model, screen resolution, etc.)

2.3 Cookies and Tracking Tools

To improve your online experience, we apply cookies and similar tracking solutions that enable us to:

• Store your preferences
• Evaluate web performance and usage
• Offer tailored content
• Refine our features

Browser settings or our cookie consent notification can be used to manage your cookie choices.

3. Utilization of Your Data

Reasons we might use the information gathered:

• Delivery of Services: To manage yacht charter services, bookings, and communications regarding your reservations
• Client Support: To deal with your queries and offer assistance
• Payment Management: To facilitate payment transactions and handle accounts
• Safety Measures: To maintain operational security and prevent fraudulent actions
• Direct Marketing: To send you promotional materials and updates, subject to your agreement
• Enhancing Our Website: To analyze browsing behavior and elevate website performance
• Legal Adherence: To observe relevant laws and legal mandates

4. Sharing and Disclosing Information

Your personal information is not sold, exchanged, or leased to outside entities. However, we may disseminate your information in scenarios such as:

4.1 Third-party Services

Operational third-party services that we might share details with include entities involved in payment procedures; site hosting and management; email promotions; data analysis and optimization; and client support.

4.2 Legal Obligations

In circumstances mandated by the law or legal processes, such as court directives, emergency situations, or to examine possible fraudulent or illicit acts, we might disclose your data.

4.3 Corporate Transfers

In events like mergers, acquisitions, or asset sales, your information could be part of the assets transferred.

5. Data Protection

We adopt suitable electronic and managerial methods to prevent unauthorized access to, adjust, disclose, or destroy your personal data. Such measures include data encryption, secure server practices, access management, regular evaluations, and educating our team members.

Nonetheless, it's important to acknowledge that no internet transmission or digital storage method is infallibly secure. Total assurance for your data's safety cannot be provided.

6. Data Retention Duration

We hold onto your personal data solely for the time necessary to serve the established purposes or as legally required. Common retention spans:

• Charter reservations: 7 years for tax/legal reasons
• Marketing interactions: until you opt out or request deletion
• Analytics: 26 months
• Customer service: 3 years following the last interaction

7. Rights and Options

You have rights to view, correct, erase (subject to legal constraints), transfer your data, withdraw from marketing, and guide cookie settings. Reach out to us using the provided details to exercise your rights.

8. Third-Party Links and Services

8.1 Using Google Analytics

To understand site utilization, Google Analytics is utilized. An opt-out can be arranged via the Google Analytics Opt-out Browser Extension.

8.2 Social Media Interaction

Our site might include links to social media with their distinct privacy protocols.

8.3 Payment Processing

Payment management is conducted by compliant third-party processors adhering to PCI DSS.

9. International Data Movement

We might transfer and process your data in jurisdictions outside Monaco. We enforce suitable safekeeping measures that align with relevant privacy legislation.

10. Protecting the Privacy of Minors

Our services do not target those under the age of 13, and we do not intentionally gather their data. If it's discovered that a child has given us data, please notify us immediately.

11. Amendments to This Privacy Policy

Adjustments to this Privacy Policy will be made to reflect shifts in our practices or legal duties. Updates will be made public on our site, notified to registered users via email, or displayed as a notice on our platform. Your continued usage post-updates equates to consent acknowledgement.

12. Contact Information

For questions regarding this Privacy Policy or our data handling practices, please contact us:

13. Compliance with Google Ads User Consent Policy

Our compliance with Google Ads user consent policies is upheld. You may adjust your preferences relating to cookies and tracking at any time via our cookie settings.